Engagement Manager - Remote

Overview

Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. As an Engagement Manager, you will play a critical role in the successful deployment of our projects and onboarding of our clients.

In Short

• Onboard and implement projects for new customers.
• Conduct project kickoff meetings and training sessions.
• Develop detailed project plans and timelines.
• Serve as the primary point of contact for clients.
• Coordinate cross-functional teams.
• Identify and mitigate project risks and issues.
• Monitor project progress and track KPIs.
• Drive post-implementation reviews.
• Act as a trusted advisor to clients.
• Analyze customer pain points and design solutions.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or related field.
• 3-5 years experience in a startup environment.
• Experience in project management or implementation roles in SaaS.
• Strong understanding of project management methodologies.
• Excellent communication skills.
• Technical background in software architecture and APIs.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving skills.
• Customer-focused mindset.

Benefits

• Be part of a dynamic team in a growing company.
• Opportunity to work with leading companies.
• Drive positive change through technology.
• Flexible working environment.
• Competitive compensation package.