Engagement Manager - Remote

Overview

The Engagement Manager is a strategic partner to our customers, focused on driving adoption, value, and long-term success with HackerRank. By deeply understanding customer goals and aligning them with our platform capabilities, EMs ensure every interaction contributes to measurable outcomes.

In Short

• Consult with customers to understand issues and provide expert advice.
• Deliver projects that you expertly scope and manage.
• Manage programs to support customer retention and engagement.
• Collaborate with teams in support of customer projects.
• Ensure customer delight throughout all phases of the customer journey.

Requirements

• 3-5 years of experience in a SaaS environment.
• Excellent organizational skills and attention to detail.
• Ability to deliver projects on schedule.
• Strong written, verbal, and presentation skills.
• Expertise in establishing project governance.

Benefits

• Work with a high-performing, mission-driven team.
• Opportunity to drive customer success and satisfaction.
• Engage with cross-functional teams and influence product strategy.
• Be a trusted advisor to customers.
• Contribute to a mission that values skills over pedigree.