Account Manager - Remote

Overview

We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB).

In Short

• Manage a dedicated BoB, ensuring high engagement and long-term customer satisfaction.
• Build and nurture relationships to uncover cross-sell and upsell opportunities.
• Guide customers through key moments to maximize value realization and reduce churn.
• Identify and execute on growth opportunities by addressing customer pain points.
• Own outbound prospecting, pitching, and closing within existing accounts.
• Use data-driven insights to prioritize accounts for maximum impact.
• React quickly to customer needs while maintaining a strategic approach.
• Align with internal teams to provide best-in-class service.
• Proven experience in B2B SaaS Customer Success or Sales.
• Strong ability to analyze customer data and assess account health.

Requirements

• Proven experience in B2B SaaS Customer Success, Account Management, or Sales.
• Experience in managing a large book of business.
• Strong analytical skills and ability to execute targeted outreach.
• Excellent relationship management and communication skills.
• Deep understanding of Gusto’s products and customer pain points.
• A strategic mindset with the ability to prioritize and adapt.

Benefits

• Collaborative and inclusive workplace.
• Opportunity to work remotely or from physical office locations.
• Competitive cash compensation.
• Support for diverse backgrounds and equal opportunity employment.
• Commitment to providing reasonable accommodations for individuals with disabilities.