Quality Analyst - Remote

Overview

Gusto is looking for a highly skilled and motivated Quality Assurance (QA) Analyst to enhance customer experience through quality monitoring and AI-driven insights.

In Short

• Analyze customer support interactions to identify improvement areas.
• Assist in developing quality rubrics correlated with business outcomes.
• Leverage AI for quality improvements and customer experience optimization.
• Collaborate with cross-functional teams to drive quality initiatives.
• Use data analytics for strategic decision-making.
• Create detailed reports on QA findings and performance metrics.
• Educate partners on QA systems and processes.

Requirements

• 4+ years of experience in quality assurance.
• Passionate about technology, AI, and data analytics.
• Strong analytical skills for actionable insights.
• Effective collaboration and communication skills.
• Continuous improvement mindset.
• Attention to detail in identifying improvement areas.
• Customer-focused approach to enhance satisfaction.
• Experience with data and reporting tools.

Benefits

• Collaborative and inclusive workplace culture.
• Opportunity to work with cutting-edge technology.
• Engagement in meaningful quality assurance initiatives.
• Competitive salary and compensation packages.