Sales Operations Specialist - Remote

Overview

The Sales Operations Specialist (SOS) at GuidePoint Security plays a crucial role in supporting sales and marketing efforts, ensuring effective communication between partners, vendors, and customers in a fast-paced environment.

In Short

• Utilize Salesforce.com for quotes and opportunity tracking.
• Respond to internal and external inquiries promptly.
• Balance customer needs with pricing policies.
• Act as a liaison between customers and sales executives.
• Maintain relationships with vendors and customers.
• Attend regional forecast calls for pipeline analysis.
• Collaborate with teams to streamline processes.
• Manage multiple tasks under tight deadlines.
• Assist in planning marketing events.
• Demonstrate strong attention to detail and follow-through.

Requirements

• High School Diploma or GED required; Associate Degree preferred.
• 3+ years in customer service/sales support role.
• Experience with CRM software, preferably Salesforce.com.
• Intermediate Microsoft Office skills.
• Technical sales/support experience preferred.
• Strong multitasking and prioritization abilities.
• Excellent communication skills.
• Ability to work well in a team environment.
• Solid math skills for margin calculations.
• Positive attitude and ability to handle ambiguity.

Benefits

• Remote workforce primarily (U.S. based).
• Medical insurance options with substantial employer contribution.
• 100% premium coverage for dental insurance for employees.
• Flexible Time Off (FTO) program and 12 corporate holidays.
• Mobile phone and home internet allowance.
• Retirement plan eligibility after 2 months.
• Pet Benefit Option available.