Customer Success Manager - Remote

Overview

As a Customer Success Manager at Guesty, you will play a crucial role in maintaining and enhancing relationships with valued clients, ensuring their needs are met and expectations exceeded.

In Short

• Serve as a trusted advisor to clients, building and nurturing long-lasting relationships.
• Oversee the onboarding process, ensuring a seamless transition from sales to implementation.
• Focus on retention and driving growth through contract renewals and upsell opportunities.
• Conduct regular business reviews to assess performance metrics and identify areas for improvement.
• Maintain a deep understanding of product offerings and stay updated on new features.

Requirements

• Minimum of 3 years of experience in account management or customer success roles.
• Proven track record of meeting sales targets and customer satisfaction metrics.
• Familiarity with CRM software, preferably Salesforce.
• Exceptional verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities.

Benefits

• Opportunity to work with a dynamic team and make a significant impact.
• Engage with clients across APAC, enhancing your professional network.
• Work in a technology-driven environment within the hospitality industry.
• Equal opportunity employer with a commitment to diversity.