Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 5 days ago

Overview

As a Customer Success Manager at Guesty, you will play a crucial role in maintaining and enhancing relationships with valued clients, ensuring their needs are met and expectations exceeded.

In Short

  • Serve as a trusted advisor to clients, building and nurturing long-lasting relationships.
  • Oversee the onboarding process, ensuring a seamless transition from sales to implementation.
  • Focus on retention and driving growth through contract renewals and upsell opportunities.
  • Conduct regular business reviews to assess performance metrics and identify areas for improvement.
  • Maintain a deep understanding of product offerings and stay updated on new features.

Requirements

  • Minimum of 3 years of experience in account management or customer success roles.
  • Proven track record of meeting sales targets and customer satisfaction metrics.
  • Familiarity with CRM software, preferably Salesforce.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills and ability to manage multiple priorities.

Benefits

  • Opportunity to work with a dynamic team and make a significant impact.
  • Engage with clients across APAC, enhancing your professional network.
  • Work in a technology-driven environment within the hospitality industry.
  • Equal opportunity employer with a commitment to diversity.

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