Patient Navigation Specialist I - Remote

Overview

We are looking for a full-time Patient Navigation Specialist I to join our newly formed Screening Patient Navigation Department, dedicated to supporting patients through the screening process to ensure timely and successful sample collections.

In Short

• Primary point of contact to coordinate patient screening activities.
• Communicate effectively via phone, email, and Salesforce CRM.
• Build relationships with patients, vendors, and internal stakeholders.
• Participate in territory-specific meetings.
• Document communications in Salesforce and other systems.
• Follow established Standard Operating Procedures (SOPs).
• Monitor and track case progress and escalate issues.
• Achieve team and individual goals related to case management.
• Apply problem-solving skills to resolve escalated situations.
• Assist with additional administrative duties as needed.

Requirements

• Bachelor’s degree in Biological Sciences or related field preferred.
• 2+ years of customer service experience in healthcare settings.
• Strong proficiency in Microsoft Office; Salesforce experience is a plus.
• Excellent time management and organizational skills.
• Exceptional written and verbal communication skills.
• Ability to work collaboratively across teams.
• Flexibility with working hours based on client needs.
• Bilingual skills are a plus.
• Ability to adapt to changing procedures and priorities.

Benefits

• Flexible work model for better work-life balance.
• Competitive salary range.
• Opportunities for professional development.
• Supportive work environment.
• Comprehensive benefits package.