Patient Navigation/Offsite Phlebotomy Specialist - Remote

Overview

The Patient Navigation/Offsite Phlebotomy Specialist will play a crucial role in the Client Services Organization at Guardant Health, focusing on processing Offsite Phlebotomy and Kit orders while ensuring effective communication with vendors and clients.

In Short

• Full-time position in Client Services at Guardant Health.
• Responsible for arranging Offsite Phlebotomy for patients.
• Assist clients and sales team with kit orders.
• Maintain effective relationships with vendors and internal stakeholders.
• Document all communications clearly and precisely.
• Use Salesforce and other software for documentation.
• Work collaboratively in a team environment.
• Flexibility in working hours based on operational needs.
• Requires a degree in Biological Sciences or similar.
• Bilingual in English/Spanish is a plus.

Requirements

• 4-year college degree in Biological Sciences preferred.
• 2+ years of customer service experience in healthcare settings.
• Solid experience using Microsoft Office; Salesforce experience is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask and work independently.
• Detail-oriented with strong problem-solving skills.
• Flexibility with working hours is necessary.
• Ability to lift up to 25 pounds may be required.
• Must be organized and manage escalated situations professionally.
• Willingness to travel for training and meetings may be necessary.

Benefits

• Hybrid work model with in-office collaboration days.
• Competitive hourly wage ranging from $20.75 to $28.54.
• Opportunities for professional development.
• Flexible work-life balance.
• Supportive work environment focused on patient care.