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New Patient Care Specialist I - Remote

Posted 1 week ago
North Coast Medical Supply logo

North Coast Medical Supply

Customer Service
Full Time
Worldwide
$17 - $19/hour

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Overview

The New Patient Care Specialist is responsible for initial and ongoing communication with patients, providers, and internal departments to assure the accuracy and efficiency of a customer’s initial order of supplies.

In Short

  • Serves NCMS patients over the phone with initial order of diabetes testing supplies and related products.
  • Maintains a high call volume per day (80+ combined inbound and outbound calls per day).
  • Provides effective customer service while obtaining patient demographics, verifying and updating patient accounts.
  • Determines patients’ needs and offers products and services as applicable.
  • Manages an average of 150+ patient accounts per month.
  • Ships an amount of product to patients greater than or equal to the set monthly goal.
  • Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment.
  • Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
  • Maintains accurate and detailed notes in the company system.
  • Adapts quickly to frequent process changes and improvements.

Requirements

  • High School diploma or equivalent
  • Call center sales and/or customer service upsells and retention desirable
  • Demonstrated success in meeting goals and objectives
  • Proficiency in basic math and business calculations
  • Working knowledge of computer/data entry with the ability to learn new systems
  • Basic level of MS Office proficiency

Benefits

  • Health, Dental, and Vision options
  • FSA and HSA plan with Employer Contribution
  • Employer paid EAP
  • 401k with 4% Company Match
  • Discretionary Profit-Sharing Plan
  • Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday
  • In-house Training Programs
  • A fun culture in a fast-growing organization!

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