New Patient Care Specialist I - Remote

Overview

The New Patient Care Specialist is responsible for initial and ongoing communication with patients, providers, and internal departments to assure the accuracy and efficiency of a customer’s initial order of supplies.

In Short

• Serves NCMS patients over the phone with initial order of diabetes testing supplies and related products.
• Maintains a high call volume per day (80+ combined inbound and outbound calls per day).
• Provides effective customer service while obtaining patient demographics, verifying and updating patient accounts.
• Determines patients’ needs and offers products and services as applicable.
• Manages an average of 150+ patient accounts per month.
• Ships an amount of product to patients greater than or equal to the set monthly goal.
• Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.

Requirements

• High School diploma or equivalent
• Call center sales and/or customer service upsells and retention desirable
• Demonstrated success in meeting goals and objectives
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency

Benefits

• Health, Dental, and Vision options
• FSA and HSA plan with Employer Contribution
• Employer paid EAP
• 401k with 4% Company Match
• Discretionary Profit-Sharing Plan
• Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday
• In-house Training Programs
• A fun culture in a fast-growing organization!