Processing Specialist I - Spanish Bilingual - Remote

Overview

The NCMS Processing Specialist is responsible for handling inbound and outbound calls in our high-volume call center, verifying and reviewing potential or established patients’ accounts to ensure our ability to provide premium customer care and service.

In Short

• Conducts inbound and/or outbound calls to patients, doctors’ offices, and/or insurance companies.
• Qualifies patients’ orders and insurance eligibility based on physicians’ orders.
• Completes patient file maintenance and enters initial orders into the database.
• Reviews all proper documentation for exporting patient information.
• Ensures that new patients receive all required forms, documents, and disclosure statements.
• Answers incoming patient calls; ascertains patient needs; responds appropriately and with urgency to patient requests, questions, complaints, and concerns.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.
• Meets patient service quality standards.
• Embraces and exemplifies ADS core values.

Requirements

• High School diploma or equivalent.
• Insurance, Medicare verification, and claims experience are desirable.
• Demonstrated success in meeting goals and objectives.
• Proficiency in basic math and business calculations.
• Working knowledge of computer/data entry with the ability to learn new systems.
• Basic level of MS Office proficiency.

Benefits

• Health, Dental and Vision options.
• FSA and HSA plan with Employer Contribution.
• Employer paid EAP.
• 401k with 4% Company Match.
• Discretionary Profit-Sharing Plan.
• Paid Time Off (PTO) Including 7 Paid Holidays and a Birthday Holiday.
• In-house Training Programs.
• A fun culture in a fast-growing organization!