Documentation Specialist I - Remote

Overview

The Documentation Specialist is responsible for pursuing, receiving, processing, validating & verifying physicians orders for current patients, working within the scope of responsibilities with guidance from the Customer Care leadership team.

In Short

• Pursues, receives, reviews, and inputs Medical Record documents in data systems.
• Reviews discrepancies in records received and requests clarification.
• Performs data verification process in accordance with company procedures.
• Contacts doctors' offices to verify and obtain accurate patient information.
• Ensures accurate updates and entries are recorded as requested.
• Provides timely solutions to potential complaints or concerns.
• Maintains knowledge of all products and services offered by the company.
• Complies with HIPAA rules, safeguarding private information.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.

Requirements

• High School diploma or equivalent.
• Demonstrated success in meeting goals and objectives.
• Proficiency in basic math and business calculations.
• Working knowledge of computer/data entry.
• Basic level of MS Office proficiency.
• Basic knowledge of medical terminology.
• Experience with data entry or related clerical work.

Benefits

• Health, Dental, and Vision options.
• FSA and HSA plan with Employer Contribution.
• Employer paid EAP.
• 401k with 4% Company Match.
• Discretionary Profit-Sharing Plan.
• Paid Time Off (PTO) Including 8 Paid Holidays and a Birthday Holiday.
• In-house Training Programs.
• A fun culture in a fast-growing organization!