Remote Otter LogoRemoteOtter

Technical Support Engineer – Developer-Focused Customer Success - Remote

Posted 1 week ago
Customer Service
Full Time
Brazil

Overview

As a Technical Support Engineer, you'll work directly with clients to troubleshoot issues, optimize workflows, and enhance user experience using your skills in Python, SQL, and software development. This is a high-impact, customer-facing role for someone who loves both tech and people.

In Short

  • Provide in-depth technical support and debugging for enterprise clients
  • Write scripts and custom solutions in Python to support integrations and automation
  • Use SQL to diagnose data issues and optimize backend processes
  • Collaborate with Engineering to relay customer feedback and identify product improvements

Requirements

  • Experience in a technical support or solutions engineering role
  • Solid understanding of software systems and development workflows
  • Strong skills in SQL, Python, and client communication
  • Passion for improving tools, documentation, and internal processes

Benefits

  • Opportunity to work in a dynamic environment
  • Collaborate with a talented team
  • Continuous learning and development opportunities
Growth Troops logo

Growth Troops

Growth Troops is a rapidly expanding web development agency that specializes in delivering high-performance, custom websites and web applications for venture-backed startups and digital-first enterprises. With a growing project pipeline, the company is focused on providing tailored web development services, from initial discovery and UX audits to full-stack builds and post-launch support. The team is dedicated to understanding the unique needs of digital-native companies and is committed to driving their growth through innovative web solutions.

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