Technical Customer Support Engineer - Remote

Overview

ClickHouse is seeking a Technical Customer Support Engineer to join our global Support Engineering team, providing excellent service to customers worldwide.

In Short

• Join a global support team at ClickHouse.
• Interact with customers via chat, calls, and virtual meetings.
• Triaging support tickets and assisting with pre- and post-sales activities.
• Collaborate with various teams to define user requirements.
• Mentor and train colleagues and users.
• Deliver excellent customer service as a first-line technical engineer.
• Build strong relationships with customers and partners.
• Be available for high-quality 24x7 support.
• Work remotely from the Bengaluru area.
• Participate in on-call rotations.

Requirements

• Technical knowledge in ClickHouse, SQL databases, or related technologies.
• Experience in technical roles like Support Engineer or Solutions Engineer.
• Strong English communication skills.
• Ability to work remotely with reliable connectivity.
• Teamwork mindset with problem-solving skills.
• Self-driven and eager to learn.
• Experience with cloud services like AWS, GCP, or Azure is a plus.
• Knowledge of data pipelines like Kafka or Spark is a bonus.

Benefits

• Flexible work environment.
• Employer contributions towards healthcare.
• Equity in the company.
• Flexible time off.
• $500 home office setup for remote employees.
• Opportunities for global gatherings.