Customer Success Manager II, Mid-Market - Remote

Overview

Greenhouse is looking for a Customer Success Manager to join our team! This role focuses on guiding customers to drive the success of their organizations by transforming the way they hire.

In Short

• Own and manage customer relationships to ensure happiness and engagement.
• Demonstrate knowledge of products and provide support and mentorship.
• Serve as a trusted advisor for customer needs and feature requests.
• Collaborate with the Account Management team to prevent churn.
• Team up with Implementation Strategists for successful customer onboarding.
• Work with high-profile companies to revolutionize their hiring processes.

Requirements

• 2-4 years of experience in account management or customer success in tech.
• Strong written and verbal communication skills.
• Ability to handle conflicting priorities.
• Unique talents and transferable skills are valued.

Benefits

• Remote-first company with shared office spaces available.
• Performance review program with actionable feedback.
• Bonus structure that rewards great performance.
• Inclusive culture that celebrates diversity.