QA Specialist - Remote

Overview

The Quality Assurance Specialist at Granicus is responsible for ensuring the accuracy of video content delivered to customers, working within a remote team based in Costa Rica.

In Short

• Review video content for public sector customers.
• Identify errors, inconsistencies, and technical issues.
• Document issues and report trends to leadership.
• Manage queue and backlog for timely resolution.
• Collaborate with the video production team.
• Address feedback and make necessary revisions.
• Work under tight deadlines to meet compliance laws.
• Maintain effective communication in a remote environment.
• Utilize digital communication tools for collaboration.
• Access a quiet environment for focused work.

Requirements

• Bilingual in English and Spanish.
• Strong command of the English language.
• Ability to prioritize tasks effectively.
• Knowledge of FTP clients and video editing systems.
• Experience with Google Docs and Microsoft Office.
• Strong attention to detail.
• Experience working remotely.
• Comfortable using remote work tools.
• Ability to maintain calm in fast-moving environments.
• Access to a professional work environment.

Benefits

• Work with a leading company in the Govtech industry.
• Be part of a mission-driven organization.
• Collaborate with a diverse team.
• Opportunities for professional development.
• Flexible remote work environment.