The Quality Assurance Specialist at Granicus is responsible for ensuring the accuracy of video content delivered to customers, working within a remote team based in Costa Rica.
In Short
Review video content for public sector customers.
Identify errors, inconsistencies, and technical issues.
Document issues and report trends to leadership.
Manage queue and backlog for timely resolution.
Collaborate with the video production team.
Address feedback and make necessary revisions.
Work under tight deadlines to meet compliance laws.
Maintain effective communication in a remote environment.
Utilize digital communication tools for collaboration.
Access a quiet environment for focused work.
Requirements
Bilingual in English and Spanish.
Strong command of the English language.
Ability to prioritize tasks effectively.
Knowledge of FTP clients and video editing systems.
Experience with Google Docs and Microsoft Office.
Strong attention to detail.
Experience working remotely.
Comfortable using remote work tools.
Ability to maintain calm in fast-moving environments.
Access to a professional work environment.
Benefits
Work with a leading company in the Govtech industry.