QA Specialist - Remote

Overview

As a QA Specialist at Aspire, you will focus on enhancing customer interactions and optimizing QA processes to elevate quality standards.

In Short

• Develop and implement a robust quality framework.
• Evaluate customer interactions and provide feedback.
• Coach and up-skill bottom quartile performers.
• Leverage AI and automation to optimize QA processes.
• Analyze trends and insights from customer interactions.
• Drive standardization and continuous improvement.
• Collaborate with leadership and cross-functional teams.

Requirements

• 2+ years of experience in a quality assurance role.
• Strong attention to detail and process improvement skills.
• Excellent verbal and written communication skills.
• Strong understanding of customer service best practices.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and ability to prioritize tasks.

Benefits

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for professional growth.
• Wellness benefit.
• Team bonding budget.
• Flexibility to work from anywhere (for up to 90 days per annum).