Experience Partner 2 - Remote

Overview

The Experience Partner 2 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle, ensuring long-term client success through strategic engagement and program reviews.

In Short

• Manage a portfolio of up to 30 mid-tier clients with moderately high complexity.
• Participate in pre-sales discovery sessions and contribute to solution design.
• Lead implementation planning and onboarding coordination.
• Conduct semi-customized program reviews and provide strategic recommendations.
• Identify upsell and cross-sell opportunities.
• Serve as the primary point of contact throughout the client lifecycle.
• Maintain accurate records of client interactions and engagement metrics.
• Collaborate with internal teams to ensure client satisfaction.

Requirements

• Understanding of customer success principles and SaaS business models.
• Familiarity with digital transformation in the public sector.
• Knowledge of project management and implementation best practices.
• Strong analytical and communication skills.
• Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms.
• 4 – 6 years of experience in consulting, customer success, or enterprise account management.
• Bachelor’s degree in Business, Public Administration, Communications, or related field.

Benefits

• Work from home in a flexible environment.
• Engage with clients and employees through digital platforms.
• Opportunity to contribute to meaningful change in communities.