Solutions Engineer - Remote

Overview

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

In Short

• Joining a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation and create enablement material

Requirements

• Strong judgment, collaboration, and leadership skills
• Ability to work and collaborate with an international team
• First class written and oral communication skills
• Technical mindset and a desire to grow technically
• Familiarity with OSS project & SRE / DevOps practices
• Professional fluency in Thai and English
• Permanent Residency or Citizenship in Singapore

Benefits

• 100% Remote, Global Culture
• Scaling Organization with meaningful work
• Transparent Communication
• Innovation-Driven environment
• Career Growth Pathways
• Balance with a global annual leave policy of 30 days