Quality Assurance Specialist - Remote

Overview

The Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards.

In Short

• Monitor call, text, and email interactions.
• Provide actionable feedback for performance improvement.
• Deliver written reviews and reports for quality assurance needs.
• Participate in quality calibration and training.
• Assist with other assigned duties as needed.

Requirements

• Strong attention to detail.
• Analytical and problem-solving skills.
• Ability to provide professionally written feedback.
• Effective verbal and written communication skills.
• Commitment to supporting the growth of representatives.
• Ability to adapt to changing priorities.
• Effective time management skills.
• Excellent interpersonal skills.
• Ability to work independently.

Benefits

• Work with a leading technology company.
• Contribute to sustainable solutions.
• Engage in a fast-paced work environment.
• Opportunities for professional growth.