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Quality Assurance Specialist - Remote

Posted 1 week ago
QA
Full Time
Turkey

Overview

We are looking for a Quality Assurance Analyst who is eager to get involved in a challenging and fast growing project for our client Etraveli Group.

In Short

  • Monitor the quality of cases handled by customer service team
  • Coach agents to achieve a high level of service
  • Contact with agents in various in-house customer service offices
  • Receive 8 weeks of process training and 2 weeks of quality training
  • Report agents’ or technical errors
  • Give presentations on quality standards
  • Make recommendations for department improvements
  • Stay aligned with company policies
  • Handle customer interactions monthly

Requirements

  • Experience in Quality Assurance
  • Strong communication skills
  • Ability to coach and mentor others
  • Detail-oriented with a focus on quality
  • Comfortable with presentations

Benefits

  • Opportunity to establish Etraveli entity in Turkey
  • Training opportunities in Athens, Greece
  • Work in a globally leading tech solutions company
  • Collaborate with international teams
Etraveli Group logo

Etraveli Group

Etraveli Group is a leading global company specializing in tech solutions and fulfillment capabilities for online flight sales. With a mission to simplify travel, Etraveli connects millions of flights and travelers worldwide, operating well-known consumer online travel agency brands such as Mytrip, GoToGate, and Flight Network. The company collaborates with major partners like Booking.com, Skyscanner, and Google Flights to enhance its offerings. Etraveli Group boasts a diverse team of over 2,500 passionate professionals across offices in Sweden, Canada, Greece, India, Uruguay, and Poland. The company fosters a culture of innovation and entrepreneurship, aiming to become the number one online travel agency globally while providing a flexible working environment and promoting diversity and inclusion.

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