Engagement Manager (Managed Services) - Remote

Overview

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

In Short

• Lead all aspects of Managed Services engagements for Gong customers.
• Manage multiple customer programs to a defined scope, schedule, and budget.
• Forecast work and deploy program resources according to delivery plans.
• Ensure program deliverables are completed to the highest quality standards.
• Conduct & coordinate meetings onsite and remotely.
• Execute ongoing program planning, discovery, and design workshops.
• Provide regular communications to executive leadership, project teams, and customers.
• Identify and lead mitigation efforts for program risks.
• Gather ongoing requirements and issue change orders as appropriate.
• Contribute to practice development initiatives within Professional Services.

Requirements

• 6-8 years of Project Management experience; PMP certification is a plus.
• 5+ years of professional consulting experience, preferably in Enterprise software.
• Proven ability to influence change within customer organizations.
• Experience with SaaS applications that support Enterprise business processes.
• Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Ability to coordinate and work across functional & technical teams.
• Understand business and organizational complexity at large strategic firms.
• Familiarity with cross-functional teams including Sales, Customer Success, Product, Enablement, and Engineering.
• Desire to embrace change and hypergrowth in your role.
• Willingness to travel.

Benefits

• Variety of medical, dental, and vision plans.
• Flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.