Customer Success Engineer, Onboarding - Remote

Overview

As a Customer Success Engineer (CSE), Onboarding Specialist at GitLab, you will join a global team of technical specialists to drive product adoption and value realization for new customers, providing them with technical guidance and support.

In Short

• Engage with newly onboarded customers through technical consultancy.
• Provide architectural and best practice guidance.
• Drive measurable business outcomes for product adoption.
• Align with sales teams to provide subject matter expertise.
• Focus on customized solution-based programs.
• Develop customer workshops and demos.
• Maintain competency in GitLab-related technologies.
• Contribute to documentation and enablement programs.
• Continuously improve professional skills.

Requirements

• Experience with GitLab use cases (SCM, CI, CD, DevSecOps).
• Proficiency with DevSecOps tools.
• Technical experience in development or systems engineering.
• Ability to communicate complex technical issues clearly.
• Capacity to be a trusted technical advisor.
• Exceptional communication skills.
• Excellent time management abilities.

Benefits

• Health, financial, and well-being support.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.