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Customer Success Engineer, Onboarding - Remote

Posted 16 hours ago
Customer Service
Full Time
Worldwide
$77,700 - $166,500 USD/year

Overview

As a Customer Success Engineer (CSE), Onboarding Specialist at GitLab, you will join a global team of technical specialists to drive product adoption and value realization for new customers, providing them with technical guidance and support.

In Short

  • Engage with newly onboarded customers through technical consultancy.
  • Provide architectural and best practice guidance.
  • Drive measurable business outcomes for product adoption.
  • Align with sales teams to provide subject matter expertise.
  • Focus on customized solution-based programs.
  • Develop customer workshops and demos.
  • Maintain competency in GitLab-related technologies.
  • Contribute to documentation and enablement programs.
  • Continuously improve professional skills.

Requirements

  • Experience with GitLab use cases (SCM, CI, CD, DevSecOps).
  • Proficiency with DevSecOps tools.
  • Technical experience in development or systems engineering.
  • Ability to communicate complex technical issues clearly.
  • Capacity to be a trusted technical advisor.
  • Exceptional communication skills.
  • Excellent time management abilities.

Benefits

  • Health, financial, and well-being support.
  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity Compensation & Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
GitLab logo

GitLab

GitLab is a leading DevOps platform that provides a comprehensive suite of tools for software development, enabling teams to collaborate efficiently and deliver high-quality software. With a strong emphasis on transparency and an all-remote work culture, GitLab fosters an inclusive environment where employees can contribute to the product and support processes. The company values collaboration across various teams, including Engineering, Product, and Customer Success, ensuring that customer needs are met while continuously improving the platform. GitLab is committed to supporting its employees' well-being through flexible benefits, growth opportunities, and a focus on work-life balance.

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