Key Account Manager - Rollups - Remote

Overview

Gelato is the Onchain Cloud Platform powering the most ambitious teams in crypto building the next generation of web3 applications. Whether you’re launching a blockchain, building smart wallets, or enabling gasless transactions, Gelato gives developers the tools to create seamless onchain experiences.

In Short

• Manage, nurture, and expand relationships with key accounts post-sales.
• Identify opportunities for upselling and cross-selling additional services.
• Act as the primary contact between clients and technical teams.
• Provide after-sales support and troubleshoot issues.
• Develop and implement account plans for client growth.
• Gather and relay customer feedback for product improvement.
• Monitor and report on key account performance metrics.

Requirements

• Strong commercial background.
• Adept at understanding the needs of decision-makers and technical stakeholders.
• Excellent communication skills.
• Experience in account management and customer support.
• Ability to develop strategic account plans.

Benefits

• Opportunity to work with leading teams in the crypto space.
• Dynamic work environment.
• Potential for career growth in a fast-evolving industry.