Professional Services Operations & Strategy Lead - Remote

Overview

The Professional Services Operations Lead is responsible for leading and managing the day-to-day financial operations of the global professional services team, ensuring efficiency and client satisfaction.

In Short

• Lead day-to-day financial operations of the global professional services team.
• Develop and implement operational strategies to enhance efficiency.
• Collaborate with leadership to drive strategic initiatives.
• Manage resource allocation and improve client satisfaction.
• Lead and mentor a team of operations analysts globally.
• Continuously evaluate and improve operational processes.
• Collaborate with finance team on budgeting and financial forecasting.
• Work across departments to align operations with business goals.
• Establish and monitor KPIs for operational effectiveness.
• Foster a culture of continuous improvement within the team.

Requirements

• 10+ years of experience in consulting operations or service delivery.
• 7+ years in a leadership role.
• Experience in professional services or IT services preferred.
• Strong leadership and people management skills.
• Excellent problem-solving and analytical abilities.
• Proficiency in project management and business intelligence software.
• Familiarity with financial forecasting and budget management.
• Strong communication and interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Benefits

• Competitive salary range of $157,600 - $226,550.
• Comprehensive health insurance options (dental, medical, vision).
• Equity and Employee Stock Purchase Plan (ESPP).
• Flexible paid time off (PTO) policies.
• Wellness benefits and commuter benefits.
• Adoption and parental leave benefits.
• Opportunities for professional growth and development.
• Diversity and inclusion initiatives in the workplace.