Lead - Solution Engineering (CX) - Remote

Overview

Freshworks is seeking a Lead Solution Engineer to enhance customer experiences through innovative software solutions in a collaborative environment.

In Short

• Collaborate with customers to address business challenges.
• Support sales through discovery calls and product demos.
• Gather and define customer requirements effectively.
• Create engaging demonstrations and Proof of Concepts.
• Guide teams in executing RFP responses.
• Articulate the value of Freshworks solutions.
• Embrace continuous learning and skill development.
• Promote the user experience of Freshworks platform.

Requirements

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities.
• Experience in cross-functional team collaboration.
• Strong communication skills (verbal and written).
• Time management skills in a dynamic sales environment.
• Ability to execute onsite workshops with diverse groups.
• Bachelor’s degree preferred, but not required.
• Experience in selling CX and CRM solutions.
• Experience in selling AI solutions is a plus.
• Proficiency in Spanish is a plus.

Benefits

• Comprehensive dental, medical, and vision insurance.
• Flexible PTO and spending options.
• Commuter benefits and wellness programs.
• Adoption and parental leave benefits.