Lead Solution Engineer (CX) - Remote

Overview

Freshworks is seeking a Lead Solution Engineer to enhance customer experience through innovative software solutions.

In Short

• Join the CX business unit focusing on Enterprise and Strategic segments.
• Collaborate with customers to address business challenges.
• Support sales with discovery calls and product demonstrations.
• Gather and define customer requirements effectively.
• Create engaging demonstrations and Proof of Concepts.
• Guide the sales team in RFP processes.
• Articulate the value of Freshworks solutions.
• Embrace lifelong learning and skill development.
• Contribute to a collaborative team environment.
• Work in a dynamic, fast-paced setting.

Requirements

• 6-8 years of Solution Engineering experience.
• Excellent soft skills and presentation abilities.
• Ability to work on cross-functional teams.
• Strong communication skills (verbal and written).
• Time management skills in a sales environment.
• Experience with diverse customer groups.
• Bachelor’s degree preferred but not required.
• Experience in selling CX and CRM solutions.
• Experience in selling AI solutions is a plus.
• Proficiency in Spanish is a plus.

Benefits

• Competitive salary with variable compensation.
• Comprehensive health insurance options.
• Flexible PTO and spending benefits.
• Wellness benefits and commuter support.
• Adoption and parental leave benefits.