Lead - Customer Engagement - Remote

Overview

The Lead - Customer Engagement is responsible for coordinating with customer and internal teams to ensure the successful implementation of SaaS products, managing cross-functional teams, and delivering quality results.

In Short

• Act as the primary contact for customers during software implementation.
• Manage all aspects of project coordination and scope changes.
• Work with stakeholders to define project goals and objectives.
• Execute and monitor implementation plans to ensure timely delivery.
• Conduct project meetings to communicate plans and milestones.
• Develop coordinated plans for all project phases.
• Participate in establishing project management practices and templates.
• Ensure customer satisfaction by delivering exceptional service.
• Organize project teams and manage resource requirements.
• Monitor project progress and report status to management.

Requirements

• 5-7 years of experience in Professional Services as a project manager.
• Formal project management training or PMP certification.
• Proficient in SaaS project implementation.
• Experience with project management tools.
• Strong written and oral communication skills.
• Excellent organizational and coordination abilities.
• Ability to prioritize and solve time-critical problems.
• Strong leadership and interpersonal skills.
• Track record of managing multiple customer engagements.

Benefits

• Competitive base salary with variable compensation.
• Comprehensive dental, medical, and vision insurance options.
• Equity and Employee Stock Purchase Plan (ESPP).
• Flexible paid time off and spending benefits.
• Wellness benefits and commuter assistance.
• Adoption and parental leave benefits.