Strategic Customer Success Engineer - Remote

Overview

Freshpaint is looking for founding members of our Customer Success team to help our customers successfully take a privacy-first approach to healthcare marketing. This role focuses on empowering customers to deliver on their goals while prioritizing privacy and data quality.

In Short

• Own leading and lagging indicators of success.
• Achieve operational excellence in customer onboarding.
• Become knowledgeable about healthcare data privacy.
• Form close relationships with customers.
• Advocate for the best customer experience.
• Expand existing customers through proactive identification of value.
• Constantly iterate on customer lifecycle processes.
• Travel up to 20% of the time for customer engagement.

Requirements

• 3-4 years of experience in Customer Success Engineering or similar roles.
• Clear understanding of web technologies and analytics.
• Proficiency with tag management platforms and web development languages.
• Strong operational discipline and analytical mindset.
• Exceptional communication skills and ability to work cross-functionally.

Benefits

• Competitive compensation with equity options.
• Unlimited PTO with a minimum requirement of 2 weeks.
• 100% remote work with flexible in-office options.
• Health, dental, and vision insurance fully covered.
• Regular team offsites and a collaborative work environment.