Senior Enterprise Implementation Engineer - Remote

Overview

The Senior Enterprise Implementation Engineer plays a crucial role in onboarding customers to the Freshpaint platform, ensuring compliance with healthcare data privacy laws while facilitating effective marketing strategies.

In Short

• Lead customer onboarding for Freshpaint's privacy platform.
• Manage 10-20 enterprise accounts totaling $2-4MM in annual recurring revenue.
• Ensure high customer satisfaction and NPS scores.
• Collaborate with various teams to enhance product offerings.
• Educate customers on data privacy and Freshpaint's features.
• Advocate for customer needs within the company.
• Proactively identify expansion opportunities with existing customers.
• Travel up to 20% for customer engagement and industry events.
• Work remotely while managing multiple tasks effectively.
• Contribute to team processes and growth initiatives.

Requirements

• 3-4 years in Customer Success Engineering or similar roles.
• Understanding of web technologies and analytics.
• Experience with HTML, CSS, and JavaScript.
• Proficiency in Google Tag Manager.
• Strong communication and collaboration skills.
• Passion for customer success and service mentality.
• Ability to work independently and manage tasks efficiently.
• Experience in healthcare or data privacy is a plus.
• Analytical mindset with data-based decision-making skills.
• Experience with customer data and marketing technology products is a bonus.

Benefits

• Competitive pay with generous equity options.
• Fully remote work with a coworking stipend.
• Half-day Fridays every week.
• Unlimited PTO with a required minimum.
• Top-tier health, dental, and vision coverage.
• Annual “Treat Yourself” days.
• Generous parental leave.
• Exciting offsite events twice a year.
• Opportunities for professional development.
• Supportive team culture focused on growth.