Luxury Customer and Consumer Services Trainer - Remote

Overview

The Luxury Customer and Consumer Service Trainer is responsible for developing, implementing, and facilitating training programs that enhance the knowledge, skills, and performance of remote customer and consumer service associates.

In Short

• Design, develop, and deliver training programs focused on luxury customer service.
• Lead onboarding programs for new hires and provide ongoing education.
• Ensure training aligns with luxury service standards.
• Identify best practices to improve efficiency and customer satisfaction.
• Provide coaching and feedback to strengthen associate performance.
• Ensure training content aligns with company policies and compliance.
• Collaborate with various teams to align training programs with business goals.
• Track training effectiveness using performance indicators and data analysis.

Requirements

• Bachelor’s degree preferred or 4 years of related experience.
• Minimum of 3 years of experience in training or coaching.
• Experience in a remote customer service setting is desirable.
• Strong knowledge of adult learning principles and training methodologies.
• Exceptional communication and presentation skills.
• Proficiency in Microsoft Office Suite and Learning Management Systems.
• Flexibility with work hours as needed.
• Ability to travel for team meetings or training sessions.

Benefits

• Comprehensive health plans.
• 401(k) program with company contribution.
• Product discounts.
• Flexible time off benefits.
• Inclusive fertility/adoption benefits.
• Employee Resource Groups for support.