Commercial Customer Service Trainee - Remote

Overview

As a Commercial Customer Service Trainee, you will engage with members to handle customer service inquiries via telephone, providing top-tier service in a fast-paced environment.

In Short

• Engage with customers via phone and other channels.
• Investigate and resolve customer inquiries.
• Document all customer communications clearly.
• Work independently and collaboratively.
• Participate in mandatory training starting June 9, 2025.
• Flexible scheduling with rotating shifts.
• Opportunity for growth and development.
• Must pass required testing.
• Work overtime as needed.
• Adhere to assigned schedules.

Requirements

• High School Diploma or equivalent.
• 1 year of customer service experience required.
• Proficient in Microsoft Office.
• Strong oral and written communication skills.
• Exceptional time management skills.
• Ability to work in a fast-paced environment.
• Strong decision-making and problem-solving skills.
• Ability to talk and type simultaneously.
• Must meet performance expectations if a current employee.

Benefits

• Training and development opportunities.
• Remote-first work environment.
• Supportive team culture.
• Flexible work schedules.
• Health and wellness initiatives.