Customer Service Specialist (E-Commerce) - Remote

Overview

As a Customer Service Specialist, you will ensure seamless e-commerce operations while delivering exceptional customer experiences, managing logistics, and driving sales growth.

In Short

• Manage warehouse coordination and delivery schedules
• Provide top-notch customer support via phone, email, and chat
• Engage in sales by providing product recommendations
• Handle customer inquiries with professionalism
• Drive sales growth through effective customer interactions
• Craft detailed email responses with product options
• Support logistics and shipping processes
• Contribute to a growing team in the e-commerce space
• Thrive in a detail-oriented environment
• Work full-time in a customer-focused role

Requirements

• Experience in customer service and logistics
• Strong communication skills
• Ability to handle inquiries professionally
• Detail-oriented with a passion for customer satisfaction
• Sales experience is a plus
• Familiarity with e-commerce operations
• Ability to work in a fast-paced environment
• Proficient in email and phone communication
• Willingness to learn and adapt
• Available to work full-time

Benefits

• Competitive hourly pay
• Opportunity to work in a growing team
• Gain experience in e-commerce and logistics
• Flexible working hours
• Work from home opportunities
• Professional development and training
• Supportive work environment
• Engaging company culture
• Access to sales incentives
• Contribute to customer satisfaction and sales growth