Referral-Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will be the first point of contact for our customers, providing support and delivering detailed information about our products and services. This role is crucial in facilitating a positive experience through excellent service and support.

In Short

• Handle customer inquiries via phone and email with professionalism and care.
• Provide accurate information about products, rental agreements, services, and pricing.
• Assist customers in selecting the most appropriate mobility aids based on their needs.
• Process rental agreements, sales transactions, and service requests efficiently.
• Coordinate with the logistics team to ensure timely delivery and setup of mobility aids.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with the sales and technical teams to enhance product offerings and service delivery.
• Participate in training sessions to stay updated on new products, services, and policy changes

Requirements

• Strong communication skills.
• Ability to handle customer inquiries professionally.
• Knowledge of products and services offered.
• Problem-solving skills to address customer issues.
• Experience in customer service roles preferred.
• Ability to work effectively in a team environment.
• Attention to detail in record-keeping.
• Willingness to participate in training sessions.

Benefits

• Opportunity to work in a supportive team environment.
• Gain experience in customer service and product knowledge.
• Potential for career advancement within the company.
• Access to training and development programs.