Customer Service Representative - Remote

Overview

The Customer Service Representative works in partnership with our Account Executives, suppliers, and relevant stakeholders to drive promotional product orders to completion, ensuring timely service to multiple customers.

In Short

• Full-time position with a focus on customer service.
• Work closely with Account Executives and stakeholders.
• Manage and track promotional product orders.
• Ensure timely communication and resolution of issues.
• Requires in-person work 1-3 times a week in Sterling, IL.
• Strong attention to detail and organizational skills needed.
• Experience in customer service or administration is essential.
• Effective communication skills are a must.
• Flexibility to work both independently and as part of a team.
• Proactive problem-solving skills are important.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of experience in customer service or administrative roles.
• Proficiency in basic computer skills, including Office.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Active listening and clarifying questions skills.
• Strong organizational skills and attention to detail.
• Team player with the ability to support colleagues.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) Retirement Savings Plan.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Opportunities for career advancement.
• Inclusive company culture promoting diversity.
• Recognition programs for employee achievements.