Customer Service Representative - Remote

Overview

As a Customer Service Representative at Connie Health, you will play a crucial role in helping older Americans navigate their Medicare options through exceptional customer service and support.

In Short

• Conduct Medicare needs assessments over the phone.
• Qualify leads and generate sales opportunities.
• Execute outbound calls to engage with prospects.
• Document all sales and service activities in Salesforce.
• Provide education on Medicare and coordinate appointments with agents.
• Deliver exceptional customer service with a consultative approach.
• 2–3 years of customer service experience required.
• Strong technical skills and comfort with multiple systems.
• Excellent verbal and written communication skills are essential.
• Bilingual skills are a plus.

Requirements

• 2–3 years of customer service experience
• Strong technical skills and comfort using multiple systems (iOS, Salesforce, Five9, Slack preferred)
• Excellent verbal and written communication skills
• Bilingual a plus

Benefits

• Generous vacation policy and paid holidays
• Comprehensive health insurance coverage
• 401(k) with company match
• A collaborative, mission-driven, and innovative culture
• Remote work flexibility and growth opportunities