Customer Service Representative - Remote

Overview

The Customer Service Representative will serve as the “Voice of Moen,” providing world-class service to consumers with product, installation, or warranty questions. This role includes extensive training to prepare for assisting customers effectively.

In Short

• Handle and resolve high volume of incoming calls.
• Provide accurate information about Moen products.
• Navigate multiple databases to aid consumers efficiently.
• Deliver a positive consumer experience.
• Take ownership of challenging situations with urgency.
• Meet quality and productivity metrics.
• Participate in ongoing training and development.
• Work flexible hours as needed.
• Receive over 200 hours of paid virtual training.
• Enjoy benefits from day one.

Requirements

• High School diploma or equivalent.
• Experience in customer service; call center experience preferred.
• Excellent verbal and written communication skills.
• Proficient PC skills, including navigating multiple systems.
• Must meet internet speed requirements.
• Ability to thrive in a low mobility, high observation environment.
• Flexible schedule availability.
• Bi-lingual in French or Spanish is a plus.
• Must be available for training starting October 6, 2025.

Benefits

• 100% Remote Position.
• Diverse and inclusive culture.
• Self-led career development program.
• Annual merit increases and bonuses.
• Comprehensive medical, dental, and vision coverage.
• Paid time off from day one.
• Tuition reimbursement.
• 401(k) with company match.
• Profit sharing opportunities.