Customer Service Representative - Remote

Overview

Pittsburgh Roofing Solutions is seeking a dedicated and customer-oriented Customer Service Representative to join our team. As a leading provider of complete residential roofing services, we are committed to improving our clients' homes through enhanced safety, durability, and value. Our skilled team specializes in all aspects of roofing, including installation, repair, and maintenance, using high-quality materials to ensure lasting results. In this role, you will be the first point of contact for our customers, helping them navigate their roofing needs, whether it’s addressing leaks, managing storm damage, or discussing full roof replacements. Your primary focus will be to deliver exceptional customer service while supporting our mission to provide customized solutions that keep homes protected for years to come. If you have a passion for helping others and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at our location at 2585 Freeport Rd, Suite 218, Pittsburgh, PA 15238, and be part of a team that values quality work and customer satisfaction.

In Short

• Serve as the first point of contact for customers via phone, email, and in-person inquiries
• Manage incoming customer requests and schedule consultations with our roofing specialists
• Provide accurate information about our roofing services, including installation, repair, and maintenance solutions
• Assist customers in understanding the roofing process and help them make informed decisions
• Resolve customer complaints and issues promptly and professionally, ensuring satisfaction
• Maintain accurate records of customer interactions and transactions in our database
• Collaborate with team members to improve service delivery and enhance customer experiences

Requirements

• Strong communication skills
• Ability to handle customer inquiries and complaints effectively
• Detail-oriented with strong record-keeping skills
• Experience in customer service preferred
• Ability to work in a fast-paced environment

Benefits

• Opportunity to work with a skilled team
• Focus on quality work and customer satisfaction
• Dynamic work environment