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Customer Service Representative - Remote

Posted 6 weeks ago
Customer Service
Full Time
USA
$16/hr

Overview

As a Customer Service Representative at Alorica, you will assist customers by addressing their concerns and providing support to resolve issues.

In Short

  • Full-time position
  • Assist customers with product and service issues
  • Document call-related information
  • Maintain and update customer information
  • Upsell services to current customers
  • Work with a global leader in customer service
  • Opportunities for career advancement
  • Support community initiatives through MLBA
  • Competitive pay
  • Comprehensive benefits offered

Requirements

  • Strong communication skills
  • Ability to resolve customer issues
  • Experience in customer service is a plus
  • Detail-oriented for documentation
  • Sales aptitude for upselling
  • Ability to work in a team environment
  • Flexibility to adapt to various customer needs
  • Proficient in using customer service software
  • Willingness to learn and grow
  • High school diploma or equivalent

Benefits

  • Comprehensive health benefits
  • Retirement savings plan
  • Paid time off
  • Employee assistance programs
  • Career advancement opportunities
  • Supportive work environment
  • Community involvement through MLBA
  • Training and development programs
  • Flexible working hours
  • Competitive pay
Alorica logo

Alorica

Alorica is a global leader in customer service and experience, operating in 18 countries and offering a wide range of career opportunities in customer service, training, tech support, management, and recruiting. The company prides itself on promoting from within, with over 70% of its leaders having been promoted from entry-level positions. Alorica is committed to the well-being of its employees, providing comprehensive benefits and supporting community initiatives through its award-winning non-profit charity, Making Lives Better with Alorica (MLBA), which focuses on empowering individuals through mission-driven work.

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