Customer Service Representative - Remote

Overview

The Customer Service Representative (CSR) will service incoming customers through various communication channels and assist them with their inquiries while providing excellent customer service.

In Short

• Provide initial support for customers.
• Respond to inquiries via phone, chat, email, and SMS.
• Document customer interactions in Salesforce.
• Resolve customer issues and escalate as necessary.
• Assist with outbound call initiatives.
• Maintain up-to-date knowledge of business processes.
• Comply with all policies and standards.
• Perform other duties as assigned.
• Participate in continuous training sessions.
• Stay organized in a fast-paced environment.

Requirements

• High School diploma required; Bachelor's degree preferred.
• 3+ years of customer service experience preferred.
• Proficient in Microsoft Office applications.
• Excellent communication skills.
• Knowledge of administration and clerical processes.
• Strong time management and problem-solving skills.
• Ability to multi-task effectively.
• Energetic and motivated.

Benefits

• Health, dental, vision, life and disability insurance.
• 401k Retirement Program with 6% employer match.
• 15 Days of Paid Vacation Days each year.
• 12 Paid Holidays plus 2 floating holidays.