Customer Service Representative - Remote

Overview

As a Customer Service Representative at CVS Health, you will play a crucial role in transforming health care by engaging with members and guiding them through their unique health plans and needs.

In Short

• Handle customer service inquiries via phone, internet, or written correspondence.
• Engage and educate members about their health plans.
• Document and track interactions with members and providers.
• Create emotional connections with members to support their health journey.
• Resolve issues and answer questions effectively.
• Educate providers on self-service options.
• Assist with claims, appeals, and grievances.
• Maintain accuracy in documentation and service delivery.
• Work in a remote capacity while living within commuting distance of Houston or Phoenix.
• Participate in a supportive workplace culture focused on employee wellbeing.

Requirements

• Customer service experience in a transaction-based environment preferred.
• Ability to multi-task and manage workload efficiently.
• Understanding of medical terminology.
• Strong oral and written communication skills.
• Problem solving and analytical skills.
• Attention to detail and accuracy.
• High School diploma or equivalent experience.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• Wellness programs, including counseling and financial coaching.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Comprehensive benefits to support employee wellness.