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Customer Service Representative - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

As a Customer Service Representative you’ll be part of our Mac Tool team working as a remote employee, handling inbound calls and providing excellent customer service.

In Short

  • Answer on average 80 inbound calls per day
  • Utilize internal systems such as AS400 / Web / Salesforce
  • Take product orders and assist with customer inquiries
  • Handle complaint resolution with professionalism and empathy
  • Quickly interpret customer and product information
  • Demonstrate strong customer service skills
  • Continuously improve personal skill sets
  • Represent Mac Tools professionally

Requirements

  • Strong customer service skills
  • Superior follow-up and cross-functional skills
  • Strong attention to detail
  • Able to adapt and prioritize work

Benefits

  • Competitive salary
  • Medical, dental, life, vision, and wellness program
  • 401(k) and Employee Stock Purchase Plan
  • Paid time off and tuition reimbursement
  • Discounts on tools and partner programs

S.I.A

Stanley Industrial & Automotive

Stanley Industrial & Automotive is a leading provider of tools and equipment, known for its commitment to quality and customer satisfaction. As part of the Stanley Black & Decker family, the company offers a wide range of products and services to meet the needs of both industrial and automotive sectors. With a focus on innovation and excellence, Stanley Industrial & Automotive strives to deliver exceptional customer service and support, ensuring that clients receive the best solutions for their projects. The company values its employees and provides a supportive work environment, along with competitive benefits and opportunities for professional growth.

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