Part-time Customer Success Engineer - Remote

Overview

At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually.

In Short

• Support customers by onboarding and loading their data into the new environment.
• Manage day-to-day tasks for a dynamic list of clients.
• Communicate effectively about unexpected results in data processing.
• Clean and upload client data including customer, product, and inventory information.
• Develop familiarity with competitor PoS systems.
• Document workflows and SOPs for scaling efforts.
• Collaborate with teams to ensure data accuracy.
• Track client status and respond to feedback promptly.
• Work independently and within a team in a fast-paced environment.
• Part-time position with up to 29 hours per week.

Requirements

• Experience with Jira or similar work management systems.
• Familiarity with API queries (REST or GraphQL).
• Basic SQL skills for data queries and updates.
• Python skills (pandas required) for data cleaning and analysis.
• Strong problem-solving skills and attention to detail.
• Excellent communication abilities with empathy.
• Effective time management and task prioritization.
• Ability to work independently and within a team.

Benefits

• Part-time position with flexible hours.
• Opportunity to work in a dynamic and growing industry.
• Gain experience in customer success and data management.
• Work remotely from anywhere in the USA (excluding CA, WA, OR, NY).