Product Support Agent - Remote

Overview

As a Product Support Agent at Flowhub, you will be the voice of the company, providing world-class customer experiences in the cannabis industry.

In Short

• Field and resolve customer inquiries via phone, chat, email, and screen-sharing.
• Manage communication around customer support requests.
• Maintain accurate records and tickets for support requests.
• Help customers navigate compliance workflows.
• Escalate inquiries to appropriate channels as needed.
• Must have a stable internet connection and designated workspace.
• Available for nights, weekends, and holidays.
• Experience in a regulated industry preferred.
• Familiarity with G-Suite applications.
• Ability to learn quickly and adapt to new tools.

Requirements

• At least one year of experience in customer support.
• Typing speed of at least 45 WPM.
• Comfortable with Windows, iOS, and Mac operating systems.
• Strong written and spoken communication skills.
• Ability to manage multiple priorities and work independently.
• Knowledge of METRC or Biotrack is preferable.
• Ability to think logically and troubleshoot effectively.
• Must be self-motivated and able to manage own priorities.
• Experience in the cannabis industry is a plus.
• Willingness to work in a fully remote environment.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) retirement plan.
• Paid holidays and 3 weeks of paid time off.
• Equity options.
• Competitive salary based on skills and experience.