Product Support Agent - Remote

Overview

As a Product Support Agent at Flowhub, you will field and resolve inquiries from our customers through various communication methods, ensuring a world-class customer experience in the rapidly evolving cannabis industry.

In Short

• Interact with customers via phone, chat, email, and screen-sharing solutions.
• Manage customer support inquiries and maintain accurate records.
• Assist customers with compliance workflows and product navigation.
• Escalate technical inquiries as needed.
• Work in a fully remote environment.
• Must be self-motivated and able to handle multiple priorities.
• Must have strong written and spoken communication skills.
• Available for nights, weekends, and holidays.
• At least one year of experience in a regulated industry is preferred.
• Competitive hourly rates and benefits package offered.

Requirements

• Experience in customer support in a regulated industry.
• Typing speed of at least 45 WPM.
• Familiarity with Windows, iOS, and Mac operating systems.
• Proficient in G-Suite applications.
• Ability to think logically and follow troubleshooting processes.
• Must have a stable internet connection and a designated workspace.
• Ability to adapt to new tools and compliance laws.
• Strong attention to detail.

Benefits

• Fully remote position.
• 3 weeks of Paid Time Off.
• Competitive hourly rates.
• All necessary tools provided.
• Opportunities for career growth.
• Join a fun and energetic team.