Implementation Project Manager - Remote

Overview

At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually. We exist to make safe cannabis products accessible to every adult on planet Earth.

Implementations are the most crucial stage of the customer journey. First impressions mean a lot, so the initial experience with our software is essential to a customer’s success and long-lasting relationship with Flowhub. We’re looking for an Implementation Project Manager who will ensure that success by assisting new clients with adopting and successfully implementing the Flowhub platform.

The ideal candidate is an outstanding problem solver who thrives on assisting others. You are an optimizer in a constant mindset of improvement and a builder who enjoys creating processes, systems, and structures. You are a self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment. You are capable of scoping, managing, and completing projects in a timely manner.

In Short

• Engage in day-to-day communications with customers to maximize their onboarding experience.
• Understand customer use cases and provide tailored training to end users.
• Coordinate and implement all requirements and solution rollouts of the Flowhub platform.
• Drive customer progression through training stages.
• Update the Implementation process as new software versions are released.
• Organize and upload customer data to fit Flowhub's standard format.
• Audit accounts during the Implementation phases and provide updates.
• Relay feedback about our software to the product teams.

Requirements

• 3+ years of SaaS implementation experience.
• CRM system experience.
• Proficient in office software and adaptable to new technology.
• Advanced Excel and Google Sheets experience.
• Minimum three years in a customer-facing role - preferably in a support or training role.
• Basic understanding of the cannabis industry dispensary workflows.
• Demonstrated excellence in project management and communication.
• Self-starter who thrives in a team environment.
• Excellent written and verbal communication skills.
• A genuine interest in the cannabis and technology industries.

Benefits

• Competitive benefits package including medical, dental, and vision insurance.
• Life & disability insurance.
• 401(k) retirement plan.
• Paid holidays and unlimited paid time off.