Product Success Associate - Remote

Overview

As a Product Success Associate (PSA) supporting the Drug & Occ Health Screening (DOHS) product line, the primary responsibility of this position is to support the sales and client success teams with growth of FADV's DOHS client base.

In Short

• Provide subject matter guidance in the drug-free workplace and occupational health screening domains.
• Share insight with FADV commercial teams and support the management and pursuit of new DOHS business opportunities.
• Collaborate closely with commercial teams to scope prospective and existing client screening and workflow requirements.
• Map client screening and workflow requirements to FADV products and functional capabilities.
• Collaborate closely with DOHS teams to meet client ordering/fulfillment requirements.
• Develop innovative ways to improve client experience and mitigate client risk.
• Provide commercial teams with tools and education related to DOHS products.
• Close collaboration with DOHS product management and operations teams.

Requirements

• Build and maintain strong rapport with commercial and product line teams.
• Exercise strong interpersonal and cross-functional collaboration.
• Strong management, communication and presentation acumen.
• Strong organization and prioritization of work responsibilities.
• Address technical and non-technical issues effectively.
• Proficiency in Excel, Word, Powerpoint and other business software.
• Minimum four (4) years of related work experience.
• Bachelor's degree in business or related field.
• Prior experience in workplace drug and health screening domain preferred.

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays.
• Access to new tech and growth opportunities.