Product Success Associate - Remote

Overview

The Product Success Associate role at Jigsaw involves supporting users from the US while working remotely from the UK, focusing on problem-solving and enhancing customer satisfaction.

In Short

• Work remotely from the UK for US-based clients.
• Support users in legal, accountancy, consulting, and financial sectors.
• Handle high-volume customer interactions efficiently.
• Collaborate with internal teams on product development.
• Provide feedback to improve the platform.
• Develop customer-facing and technical skills.
• Work three days a week, including weekends.
• Contribute to customer satisfaction and retention.
• Become a technical, autonomous operator over time.
• Join a fast-growing SaaS company.

Requirements

• Excellent communication skills.
• Strong problem-solving abilities.
• Technical aptitude and willingness to learn.
• Organized and methodical work style.
• Service-oriented mindset.
• Experience in customer support is favorable.
• Interest in technology and tools like Azure and SQL.
• Ability to work in a fast-paced environment.
• Experience in legal/accounting/consulting services is a plus.

Benefits

• Opportunity for career growth in a scale-up environment.
• Exposure to customer-facing and technical product development.
• Work with a dynamic and enthusiastic team.
• Flexible working hours.
• Develop a deep understanding of customer needs.