Customer Success Manager for Legal Clients - Remote

Overview

As a Customer Success Manager at Jigsaw, you will be the trusted point of contact for our legal clients, developing and maintaining long-term relationships while advocating for their needs.

In Short

• Serve as the main point of contact within Jigsaw for legal clients.
• Manage product trials, including training and feedback collection.
• Assist with customer queries and requests in a timely manner.
• Conduct periodic customer health-checks to identify risks and upsell opportunities.
• Strategise with customers to align goals and drive value.
• Maximise retention and annual increases.
• Support customers in onboarding and account setup.
• Train end-users and other trainers.

Requirements

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong organisational skills.
• Ability to adapt, multi-task, and prioritise responsibilities.
• Positive and high energy.
• Problem-solving mindset.
• Legal Customer Success experience.
• Team player and self-motivator.
• Proven track record of achieving and exceeding goals.

Benefits

• Opportunity for fast career growth.
• Exposure to entrepreneurial environments.
• Dynamic team atmosphere.
• Empowerment to take ownership of your work.
• Creative and enthusiastic work culture.