Provider Success Associate - Remote

Overview

The Provider Success Associate (PSA) at Finni Health plays a key role in ensuring ABA practice owners have a smooth experience from onboarding through ongoing operations, providing support and managing various operational tasks.

In Short

• Serve as the main contact for practice owners, answering questions and providing updates.
• Respond to support tickets within defined SLAs.
• Conduct regular audits related to authorizations and compliance.
• Support the credentialing and contracting process.
• Collaborate with internal teams to resolve issues.
• Maintain internal trackers and reports for data accuracy.
• Adapt to evolving responsibilities as the company grows.

Requirements

• 1–2 years of experience in operations, administration, or customer support.
• Highly organized and detail-oriented.
• Clear and professional communication skills.
• Self-starter who thrives in ambiguous environments.
• Experience with support or ticketing systems required.

Benefits

• Opportunity for growth to Provider Success Manager position.
• Supportive work environment focused on innovation in autism care.