Debt Solutions Manager - Remote

Overview

The Debt Solutions Manager will work remotely to assist clients with their financial situations, recommending appropriate debt solutions and ensuring a positive customer experience.

In Short

• Handle inbound calls from potential clients regarding debt solutions.
• Meet and exceed performance metrics related to conversion rates.
• Create a superior customer experience through engagement and empathy.
• Develop and maintain knowledge of the debt solutions industry.
• Prepare necessary regulatory documents for client engagement.
• Cultivate relationships with external referrals and lead sources.
• Attend training and team meetings as required.
• Work independently to meet objectives and timelines.
• Ensure effective communication with clients throughout the process.
• Promote the Farber brand positively in the market.

Requirements

• Proven willingness to develop and grow a practice area.
• Enrollment in the Trustee’s program is an asset.
• Experience in consumer insolvency is an asset.
• Excellent listening, selling, and closing skills.
• Strong interpersonal and negotiation skills.
• Detail-oriented and organized.
• Assertive and enthusiastic with a passion for sales.
• Ability to work independently and meet objectives.
• Excellent time management skills.
• High personal standards of integrity and trustworthiness.

Benefits

• Remote work model with flexible arrangements.
• Vacation and wellness days.
• Extended health and dental coverage.
• Employee Assistance Program and mental health resources.
• Company-matching retirement savings plan.
• Financial support for professional development.
• Annual company events.
• Exclusive access to perks and discounts.